Who To Contact
Immediate welfare concern:
If you have an immediate welfare concern about your child, we would advise phoning the school directly, asking for their Well-being Lead or a member of the Safeguarding Team if your child's Well-being Lead is absent.
To report a safeguarding concern please email:
safeguardingalert@redlandgreen.bristol.sch.uk
Click on the accurate statement below to find who you should contact:
Data Query: 'I want to find or change data information'.
Student Absence - Requesting or informing school about a student’s short or long term absence. (Holiday requests should be made 10 days in advance. Illness should be reported DAILY before 8.25am.)
If your child is in KS3/4 (Year 7-11), please contact: student-absence@redlandgreen.bristol.sch.uk
If your child is in Post16, please contact: post16@redlandgreen.bristol.sch.uk
Data Changes - Changes of contact number, address, email etc.
If your child is in KS3/4 (Year 7-11), please contact: data-changes@redlandgreen.bristol.sch.uk
If your child is in Post16, please contact: post16@redlandgreen.bristol.sch.uk
If you have a question for the Exams team, please contact: exams@redlandgreen.bristol.sch.uk
If you have a question for the Finance team, please contact: finance@excalibur.org.uk
- Please make sure to include: Student Name, Mentor Group, Trip Name (if applicable)
If you have a question for the Enrichment team, please contact: enrichment@redlandgreen.bristol.sch.uk
- Please make sure to include: Student Name, Mentor Group, Trip Name (if applicable)
If you have a complaint, please contact: info@redlandgreen.bristol.sch.uk
If you have not had a response to your email within 5 working days, please contact the PA to the Headteacher at: info@redlandgreen.bristol.sch.uk
Pastoral Query: 'I have a question about the general academic or wellbeing development of my child'.
Wellbeing Concern - Communicating or concerns about Child protection, Bullying, Personal Issues, contacting a student's Mentor etc.
Progress Concern - Student progress in multiple subjects, contacting a mentor etc.
If your child is in KS3/4 (Year 7-11) and in Geese, please contact: geese@redlandgreen.bristol.sch.uk
If your child is in KS3/4 (Year 7-11) and in Warblers, please contact: warblers@redlandgreen.bristol.sch.uk
If your child is in KS3/4 (Year 7-11) and in Larks, please contact: larks@redlandgreen.bristol.sch.uk
If your child is in KS3/4 (Year 7-11) and in Ducks, please contact: ducks@redlandgreen.bristol.sch.uk
If your child is in Post16, please contact: post16@redlandgreen.bristol.sch.uk
Alternatively, you can contact your child's head of year:
If your child is in Year 7, please contact: y7-year-lead@redlandgreen.bristol.sch.uk
If your child is in Year 8, please contact: y8-year-lead@redlandgreen.bristol.sch.uk
If your child is in Year 9, please contact: y9-year-lead@redlandgreen.bristol.sch.uk
If your child is in Year 10, please contact: y10-year-lead@redlandgreen.bristol.sch.uk
If your child is in Year 11, please contact: y11-year-lead@redlandgreen.bristol.sch.uk
If you have not had a response to your email within 5 working days, please contact the PA to the Headteacher at: info@redlandgreen.bristol.sch.uk
Academic Query: I have an academic concern or query'.
Student Specific Concern - Questions about home learning, course enquiries, assessment procedures etc.
If your child is in KS3/4 (Year 7-11), please contact: info@redlandgreen.bristol.sch.uk FOA: your child's subject teacher.
If your child is in Post16, please contact: post16@redlandgreen.bristol.sch.uk FOA: your child's subject teacher.
SEND Concern - Questions relating to student with SEND, contacting key workers or SENDCO etc.
If your child is in KS3/4 (Year 7-11), please contact: learningsupportteam@redlandgreen.bristol.sch.uk
If your child is in Post16, please contact: post16@redlandgreen.bristol.sch.uk FOA: Lead Academic Mentor, Post 16
Reports Concern - Questions relating to student progress reports.
If your child is in KS3/4 (Year 7-11), please contact: info@redlandgreen.bristol.sch.uk FOA: Mr Munsie and Ms Webster (KS3) or Mr Cox (KS4)
If your child is in Post16, please contact: post16@redlandgreen.bristol.sch.uk
If you have not had a response to your email within 5 working days, please contact the PA to the Headteacher at: info@redlandgreen.bristol.sch.uk
Communications Guidelines at Redland Green School:
We are committed to working in partnership with parents and carers, and effective communication between home and school is key. We recognise however that it can often be difficult communicating with staff because they have a very full timetable, are running clubs or working with students during lunchtime or after school; and we recognise that parents and carers have very busy lives.
Contacting the School by email:
- Email – the preferred method for contacting a member of staff. Please use the query flowcharts above on this page to know who is the best person to contact to answer your query
- Teachers are not in a position to check emails consistently throughout the day and the school does not expect work email to be checked during staff members personal time.
- Part-time staff may take longer to reply.
- Please avoid including multiple school email addresses in your message. This helps us focus our time on responding in a prompt manner to your query
- We aim to respond to you as soon as possible, normally within three working days.
- If you have not had a response to your email within 3 working days, please contact the Head's PA at info@redlandgreen.bristol.sch.uk
Reporting safeguarding concerns:
- The safeguarding team can be contacted via the main school switchboard or via safeguardingalert@redlandgreen.bristol.sch.uk
- Alternatively, students and parents can report safeguarding concerns via our online reporting service Whisper. These reports can be made anonymously but the more information we receive the more effective our response can be. Whisper can be accessed here
Contacting the school by telephone:
Please use the main reception number (0117 3533200) to leave a message for a member of staff to contact you:
- Reception staff will relay messages to teachers as soon as possible.
- If a call is an emergency, please inform the receptionist who will attempt to find a senior member of staff to speak to you.
- We aim to respond to you as soon as possible, normally within three working days.
- Please note lessons will never be interrupted for teachers to take calls.
Meetings in school:
The day-to-day care, welfare and safety of your child is our priority and is managed by the person who is placed closest to them.
In the first instance, please approach the following members of staff who are responsible for your child in the following order:
- Mentor or Classroom Teacher (if query is relevant to a specific subject)
- Head of Year or Head of Subject (if query is relevant to a specific subject)
- Wellbeing Lead (if query is related to Wellbeing issues)
- Assistant Headteacher
- Deputy Headteacher
- Headteacher
- Meetings should always be pre-arranged with members of staff.
If you urgently need to see someone, for instance if there is a serious family emergency or a child protection issue, please phone ahead and the reception staff will find a senior member of staff to meet with you at the earliest opportunity.
For non-urgent meetings, we will aim to meet with you normally within five working days. The school will determine the level of urgency at its discretion, to enable it to manage multiple demands.
School to Home Communication / Contacting Home:
Our preferred method of contacting you is via our Weekly Headteacher update to Parents/Carers document (to receive this, please ensure all email addresses are given to our data team), email, or alerts on the Web site.
Social media:
Please follow @rgsbristol on Instagram, and 'Redland Green School' on Facebook to keep up to date with news and events from across the school.
Complaints Procedure:
For complaints please find the procedure on the Excalibur website here.